Information

Information

Product Care

All our pieces are handmade, using the finest stones and precious metal available. Here are few tips to ensure that your pieces looks as beautiful and sparkling as the day you received them.

Storage

We recommend keeping your jewellery in the packaging you received it in. This will ensure your pieces do not get scratched, chipped, or the chains tangled. Always make sure your pieces are protected while transporting them

Gold

Making your gold last a lifetime:

Our pieces are made from solid gold, making them extremely resistant to wear and tear. To keep your gold in perfect condition wipe with a soft damp cloth, and clean with polish where necessary. Once every couple of years its worth popping to your local jeweller who will be able to polish your piece.

Stones

We use the finest crystals on the planet. All stones are delicate. Avoid banging on hard surfaces, or impact with other stones.

To clean rinse with water or pop to your local jeweller.

Intentions

We love setting our pieces with intentions in meditation ceremonies before they leave us.

If there is an intention you would like to manifest let Lucy know and we will set your piece to represent your intention.

Intentions can be emailed to lucy@rockandrawjewellery.com

Delivery

We are not your average jeweller. Our pieces are made to order from the finest materials & with intention. Pieces usually take 2-4 weeks to arrive.

If you need your piece for a special occasion please let us know and we will try and make it work.

Shipping

We ship worldwide, with DHL. Shipping is free of charge.
Once your order leaves us you will receive a tracking number via DHL, to your mobile and email.
Delivery takes 2-3 working days.
Please note engravings add an additional 1-2 weeks to your delivery eta.

Customs + Taxes

All customs, taxes and charges worldwide are included in the cost of your order

Returns

If you need to return your pendant for a repair or a refund, please purchase the return postage here.

Please note we do not cover return postage after 1 week receipt of order. Engraved pieces are non refundable.

Our Stockists

We have a few exclusive, hand-selected stockists around the world. You can find a gorgeous selection of our pieces at Bhuti, an eco wellbeing spa, cafe and yoga studio in London - click here to find out more.

Become a stockist

If you would like to apply to be a stockist, or simply receive our linesheet for more information, please enter your details below;